Customer Testimonials

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Google May 18, 2019
 

The first thing that comes to mind with Cowell Volkswagen is that you feel welcomed here. We had Gil Santos assisted us with our new Atlas. He was very personable and we were sold on the spot! Me and my family really enjoyed the thorough explanation of our new vehicle with Franny. We really appreciate her good work ethnic when it was raining hard outside and she was putting on the licence plates. We will come back for sure!

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Google May 18, 2019
 

I am very delighted to share my buying experience here at Volkswagen. No pushy sales like the other dealerships in town. Me and my gf picked out a golf, which fits our needs perfectly. Danny our sales person was very detailed. Franny also made sure that we know the many features of our car ie. setting up our phones ( most important lol ). Thanks guys for all your help.

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Google May 18, 2019
 

Cowell and Sam Liao have set a new bar for me with regards to customer service. Sam's communication was excellent throughout. He sent regular updates by text and got the car back ahead of schedule. Cowell provided a 2019 Tiguan for me to drive while my Tiguan was in getting serviced. All in all a great experience. Definitely recommend. Thanks Sam.

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Google May 14, 2019
 

I've been to other Volkswagen dealerships, but this one made me felt most welcomed, and they surely have great customer service! Alex has been following up with me when i was still shopping around for a car. And when I picked up my car, Jocelyn was very friendly and Franny had answered all the questions i had. I wouldn't be going anywhere else when I change my car in a couple of years!

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Google May 14, 2019
 

I dealt with Mark Hansford at Cowell VW.I am glad I did, he took the awkward equation out of buying a new car, and made it actually enjoyable for me to dish out a large sum of money.Very good experience, would recommend him and the dealership to friends and family.

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Google May 13, 2019
 

Went to Volkswagen 3 times to look at cars and Alex was there every time to greet me. He was really nice and I didn’t feel pressured by him at all. Getting my car was a pleasant experience, Franny was nice and very approachable when we went in to pick up the car.

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Yelp May 12, 2019
 

Jacky Ku @Richmond auto mall is a great sales, providing detail and patient service.

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DealerRater May 12, 2019
 

I was at the dealership the other day, both the sales manager Patrick And his sales person Jacky Ku provided excellent service, I would highly recommend all VW potential buyer to visit this dealership for your next VW purchase. Make sure you ask for Jacky Ku the salesman to assist you with your purchase!

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Google May 6, 2019
 

Gil Santo was fantastic. So helpful and informative. He made the entire car-buying process enjoyable! Very happy with my vehicle. The service manager Al even came out to answer some of my questions before the purchase. He was very knowledgeable and supportive. I will recommend Cowell Volkswagen to anyone looking for a new or used vehicle!Thank you very much. Richard

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Google May 6, 2019
 

Been going to Cowell VW for past 6 years. Service has been great with Jackson. Alex who sold me my car has been great and it's still working surprisingly. Picked up my new car few months back and Franny was super helpful. Can't wait to see the new store!

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