Leo has been very accommodating. Great needs assessment and picked the right car for me. After sales, always there answering my questions with patients.
It isn't enough to say that Owen Yang is amazing. He was always reachable and consistently made sure that his customers are taken care of. He is patient, thoughtful and a hard worker who truly puts effort into his work. Because of Owen, my family and I had such a pleasant and impressive experience and found our ideal car at VW Richmond Auto Mall! Thanks Owen!!
Bought my new VW from here. Owen went over and beyond to explain and demonstrate the features of the car. He made my car purchasing so much easier and i was able to quicly come to the decision that i wanted a VW over all the other brands and models i had test driven. Kudos to Patrick and the rest of the team in helping to simplify the purchase and give me the most bang for my back. Thank you!
This is Definitely the place to go for your VW needs . Mark H. was super helpful and took the time to made sure I got what I was looking for. First time VW owner here and I have to say there will be many more to come!
Owen is a good sales!!!!!! Thanks him!!!!!!
Owen provides me a very great service. All the staff members are helpful. Had a really excellent overall experience. Very satisfied with the car I purchased.
I'm a fresh graduate that is working at a company I have extreme passion and love for. However, faced to buy a car to meet the needs of a schedule. Buying a car was not one of my plans after a year of graduating since you all know we are in debt with student loans and would have to have extra expenses especially on a car. Despite all the worries of entering adulthood, I went into Cowell looking to find a budget friendly car. Not only did i find an amazing car I fell in love with, I was met by an amazing sales. Owen went above and beyond with his customer service. We drove the Volkswagon Jetta out for a test drive and I was amazed at how smooth it ran. It's like driving on clouds. (not exaggerating one bit.) I was very indecisive since this was going to be my first car, so I wanted to be very careful with my decision. Owen was extremely helpful and patient.. He listened to my concerns, met my financial budget, got everything ready, picked me up to grab the car, and made the entire process painless for me. I cannot stress enough how great Owen and his team are. 10/10 recommend, you will not regret it. If you're having troubles finding a car, go to Cowell Volkswagen and look for Owen You will be going in with a clouded mind, but driving out with a car that's as smooth as clouds.
Cowell Volkwagen has a quality staff. John Vu was phenomenal to me. As were Owen and Oviana (I don't know how to spell her name).
Bought a Jetta from them 2 years ago and honestly couldn’t be happier with both the car and the service department. When I purchased the vehicle they included the VW car care program which included free service for 4 years. Every time I go in for service I am always amazed by how nice the staff are and how quickly they get it done. Major shout out to Derek for always hooking up great customer service. VW gang for life!
Bought a car from Cowells VW impressed with there Costumer Service especially John Wu. Thanks for ur help
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