Leo has been very accommodating. Great needs assessment and picked the right car for me. After sales, always there answering my questions with patients.

Read more at Google

It isn't enough to say that Owen Yang is amazing. He was always reachable and consistently made sure that his customers are taken care of. He is patient, thoughtful and a hard worker who truly puts effort into his work. Because of Owen, my family and I had such a pleasant and impressive experience and found our ideal car at VW Richmond Auto Mall! Thanks Owen!!

Read more at Google

Bought my new VW from here. Owen went over and beyond to explain and demonstrate the features of the car. He made my car purchasing so much easier and i was able to quicly come to the decision that i wanted a VW over all the other brands and models i had test driven. Kudos to Patrick and the rest of the team in helping to simplify the purchase and give me the most bang for my back. Thank you!

Read more at Google

This is Definitely the place to go for your VW needs . Mark H. was super helpful and took the time to made sure I got what I was looking for. First time VW owner here and I have to say there will be many more to come!

Read more at Google

Owen is a good sales!!!!!! Thanks him!!!!!!

Read more at Google

Owen provides me a very great service. All the staff members are helpful. Had a really excellent overall experience. Very satisfied with the car I purchased.

Read more at Google

I'm a fresh graduate that is working at a company I have extreme passion and love for. However, faced to buy a car to meet the needs of a schedule. Buying a car was not one of my plans after a year of graduating since you all know we are in debt with student loans and would have to have extra expenses especially on a car. Despite all the worries of entering adulthood, I went into Cowell looking to find a budget friendly car. Not only did i find an amazing car I fell in love with, I was met by an amazing sales. Owen went above and beyond with his customer service. We drove the Volkswagon Jetta out for a test drive and I was amazed at how smooth it ran. It's like driving on clouds. (not exaggerating one bit.) I was very indecisive since this was going to be my first car, so I wanted to be very careful with my decision. Owen was extremely helpful and patient.. He listened to my concerns, met my financial budget, got everything ready, picked me up to grab the car, and made the entire process painless for me. I cannot stress enough how great Owen and his team are. 10/10 recommend, you will not regret it. If you're having troubles finding a car, go to Cowell Volkswagen and look for Owen You will be going in with a clouded mind, but driving out with a car that's as smooth as clouds.

Read more at Google

Cowell Volkwagen has a quality staff. John Vu was phenomenal to me. As were Owen and Oviana (I don't know how to spell her name).

Read more at Google

Bought a Jetta from them 2 years ago and honestly couldn’t be happier with both the car and the service department. When I purchased the vehicle they included the VW car care program which included free service for 4 years. Every time I go in for service I am always amazed by how nice the staff are and how quickly they get it done. Major shout out to Derek for always hooking up great customer service. VW gang for life!

Read more at Google

Bought a car from Cowells VW impressed with there Costumer Service especially John Wu. Thanks for ur help

Read more at Google

I came are to look for a car to replace one that was totaled. Louis Cheung helped me and spent many hours with me while I test drove different vehicles. I was really impressed by his knowledge and his friendly attitude. Unfortunately, I ended up buying a Jetta from another dealership because it had the features I wanted. I wish I could have bought it from Louis. They should split the commission with him because he taught me everything I wanted to know about the Jettas and really sold me on Volkswagen.

Read more at Google

I bought a Certified VW from Nick Yan and he was great. I had some problems with the vehicle but Rand Cowell, principal and Tony Wong, service manager, stepped up and delivered a very satisfactory solution. Not something I would normally see as a consumer these days. Well done Cowell Auto Group!

Read more at Google

I am very pleased with the service team.  My battery went dead and I took it in on a busy Sat. morning. They managed to return a perfect car back to me by 4 p.m.  Must thank Oviana at the reception desk and Derek at the service desk.  They are very efficient and also having excellent customer service.

Read more at Yelp

I bought my first ever VW at this dealership about a month ago and didn't want to leave my feedback until "honeymoon period" is over, so here I am. I have nothing but the best to say. It was awesome from start to finish. I was greeted by the reception, introduced to Louis and walked through the process. Once my vehicle arrived I was escorted to sales team then insurance. Finally I was introduced to a young fellow who walked me through how to use my new vehicle features. It took about 2 hours from the moment I arrived to sit and drive off from the parking lot. A month from now I am scheduled to come in for a service so they can check and adjust if and what is necessary. Thank you Cowell VW. Great experience from start to present.

Read more at Google