I bought my first ever VW at this dealership about a month ago and didn't want to leave my feedback until "honeymoon period" is over, so here I am. I have nothing but the best to say. It was awesome from start to finish. I was greeted by the reception, introduced to Louis and walked through the process. Once my vehicle arrived I was escorted to sales team then insurance. Finally I was introduced to a young fellow who walked me through how to use my new vehicle features. It took about 2 hours from the moment I arrived to sit and drive off from the parking lot. A month from now I am scheduled to come in for a service so they can check and adjust if and what is necessary. Thank you Cowell VW. Great experience from start to present.
Recently traded in our car for the Atlas and we couldn’t be happier!! The buying experience was seamless and the staff are very helpful. In particular, Joe, the shuttle driver was very punctual, kind and accommodating. Thank you!
Loved John Wu and his help purchasing our Volkswagen! I still love my car every day!
I had been a long time customer of this VW Dealership, purchased 4 vehicles from them over the years. Service has always been great especially from Kathy our Service Advisor! Her warmth and friendliness makes our visit here like going home!! Also, Eric also from the Service Department has always been super helpful and friendly!! Since we sold our last VW a few years ago, we have not been back as the VW line has changed and all of their SVUs have grown to be too big for our needs. Thinking of stopping by to check out the Golf R and was very impressed with the car, but one thing that keep us from committing is the lack of a spare tire, funny that the GTI actually has it, but we like the R better, anyways, even though we may not be getting it soon, we are glad to see a few familiar faces still around!!
I HAVE NEVER PURCHASED A VOLKSWAGON IN MY 50 YEARS OF LIFE NOR HAS MY FAMILY PURCHASED EITHER. I HAVE BEEN LOOKING AT A SUV MAZDA CX5 AND COMPARING AND EVEN RECEIVED QUOTES FROM TWO DIFFERENT DEALERS AND MAN THEY WERE CHARGING ME THINGS THAT THE TIGUAN CAME WITH ALREADY. ON A SUNDAY EARLY AFTERNOON I DROVE TO THE AUTOMALL AND PARKED MY OLD VEHICLE AT COWELL AND WAS GREETED BY GIL WHOM HAD APPROACHED ME SO PROFESSIONALLY AND I DID TELL HIM WHAT I WAS LOOKING FOR AND ASKED HIM TO HELP ME. HE WAS SO PROFESSIONAL AND MADE MY DECISION ON A VEHICLE SO EASY TO MAKE WITH NO HESITATION. I SHOWED HIM WHAT MAZDA WAS OFFERING ME AND HE WAS NOT SURPRISED. I HAVE BEEN DOING MY RESEARCH FOR A VEHICLE FOR OVER 6 MONTHS BUT REALLY WANTED EVERYTHING TOP OF THE LINE. A FEW MONTHS BACK MY SON AND DAUGHTERNLAW BROUGHT ME TO COWELL AND WE STAYED FOR FEW MINUTES AS MY MIND WITH EXCITEMENT WAS FOCUSED ON THE MAZDA X5 - GOD I REALLY DONT KNOW WHY????? I PURCHASED MY CAR ON JUNE 28 AND PICKED UP MY BEAUTY ON SAT JUNE 30TH WHERE THE TIGUAN WAS WAITING FOR ME IN THE SHOWROOM WITH A HUGE BOW ON IT - SEE PIC BELOW. I MUST SAY GIL WAS EXCEPTIONAL, AMAZING, WONDERFUL AND THE BEST SALES PERSON I HAVE EVER INTERACTED WITH. THE ENTIRE COWELL TEAM MANAGERS OR NOT WERE EXCELLENT BUT MOST OF ALL GIL SANTOS FOR HIS OUTSTANDING SERVICE AND HIS BRILLIANCE IN KNOWING THE VEHICLE. OUR FAMILY'S TRUST IN HIM WILL NEVER BE FORGOTTEN. THERE IS JUST NOT ENOUGH TO SAY ABOUT COWELL AND THEIR EXCEPTIONAL SALES TEAM. THE LADY THAT I SIGNED THE PAPERS WITH WAS EXCEPTIONAL TOO AND FULL OF KNOWLEDGE AND MADE ME AND MY FAMILY AT EASE.
I bought a brand new 2018 Tiguan from Volkswagen cowall and the experience I had was the best experience I have ever had in my life. My car was ready detained and in the show room with a huge bow on the hood and I was so happy extremely happy to have VIP service from Gil Santos who provided exceptional customer service and went beyond and above. I will never forget this experience I had with him and with cowell Volkswagen. I want to thank Gil Santos for his awesome work and expertise in the vehicle I purchased.
We purchased a new Atlas from Nick in February 2018 and have had nothing but great experiences with the dealership, both sales and service. Thanks everyone!
I bought my first VW and I have to say, I am very impressed with this dealership, both the sales and service department. I feel like their priority is customer service not profit. Talk to Halson Miao if you want to deal with an honest and on the ball sales person.
I had to deal with my TDI in respect of the Emissions modification. While I am disappointed that the emissions scandal happened, Cowell VW did an excellent job of ensuring I was taken care of properly. They worked hard to make sure I was happy. I am very sad that my days with VW have come to an end (been a VW customer for almost 10 years) because I LOVED my car. But, I will be back! Many thanks to Alex and Kathy, and the TDI specialist I dealt with today but can’t remember his name...!! As soon as VW rolls in some new TDI vehicles, I’ll be switching back to my favourite brand. It’s not goodbye, it’s see you later (am actually crying! Will miss my Jetta so so much)...until we meet again! ❤️
Just wanted to share my experience thus far with Cowell VW as I don’t think the surveys that we receive after a service will magnify how pleased I am with the Cowell staff and dealership. Jon Fishman had helped me out last Saturday with my second vehicle service and unfortunately, due to a leak with my water tank and thermostat had to bear the bad news to me. He handled the situation so well that I wasn’t worried whatsoever as he already had the keys to a courtesy car in his hands. He assured me that he would take care of the issue and he certainly did not disappoint. He kept me updated when he parts came in and again, when it was ready. I understand that he starts at 8am today but had already been at Cowell and beat me there this morning at 730am! My sales person, John VU had also helped ease my stress during all of this and made sure that I was taken care of. You would assume as a customer that once you make a purchase that your connection with the sales person would be severed, but that’s definitely not the case with John. He kept me apprised and in the loop. You can’t even get this type of service from a BMW dealership! I am truly honoured to have purchased my vehicle at Cowell VW.
I'm glad to have a great experience in getting my new car with an honest and accommodating staff! Mark, Alex, Kelly, and the rest of the staff gave me enough information for me to decide on the car that I want the most, with the payment plan that makes sense the most.
Jimmy Pham was fantastic to work with. Very knowledgeable, friendly and honest. 10/10 would buy from again. Just go to Cowell and ask for Jimmy P!
Cowell VW has gained a customer for life. My boyfriend and I are going through a tough family situation right now and bought a car through a private sale not know that the transmission was nearly to the point of not functioning. Gil, Dave and Aaron made sure that we had a safe and reliable vehicle to get us back home. Thank you all again for what you did for Jeff and I, it will not be forgotten.
Welcome to Cowell Volkswagen
If you are looking for a new Volkswagen or used car, then check out our inventory. We have a variety of new cars in stock like the City, Eos, Golf, Golf Wagon, GTI, Jetta, Jetta Wagon, New Beetle, New Beetle Convertible, Passat, Passat CC, Passat Wagon, Rabbit, Routan, Tiguan and the Touareg! If you don’t find the Volkswagen model you are looking for in the color you want, feel free to contact us and we will be happy to find it for you. If interested in pre-owned cars, make sure you check our used inventory. If you see a car you like, please contact us to make sure we still have it in stock, as our used inventory changes often. Come into your Vancouver Volkswagen dealer today to test drive a new Volkswagen. We would love to take you for a spin.
Volkswagen Dealer in Richmond, British Columbia
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(604) 273-3922
Call Now13611 Smallwood Place • Richmond, BC V6V 1W8
Get DirectionsToday's Hours:
Open Today! Sales: 9am-6pm
Open Today! Service: 7:30am-6pm
Open Today! Parts: 7:30am-6pm
