Wow what an easy and smooth experience this was. I purchased my new golf from John Vu and he kept us informed continuously and there was no time wasting. They took my motorcycle as a trade. Had all the answers to my questions. Long enough test drive, lot of important info it was great.And it was time to do the important paperwork in business office which is mostly frustrating but boom another great person Jocelyn showed up did everything really quickly with the best smile. Explained everything showed us all the options with the payments. I would definitely recommend these guys. If you are in the market for a car dont listen to bs radio ads and go check these guys out.
I just want to share my wonderful experience my family and I had at Volkswagen. My husband and I were looking for a new family car and was checking out the 2019 Tiguan. Right away we were greeted by Tyrell Lateff. He was super friendly and very informative. He took the time to explain everything about the car and answered all our questions. I was extremely happy with the customer service we received. My original plan was to just look around at cars but as soon as I left the store I knew right away I wanted the Tiguan. So I gave Tyrell a call to set up an appointment unfortunately the only day my husband and I were both free was on his day off. The fact that Tyrell took the time to come in on his day off to assist us was amazing. I can’t thank him enough. Overall our experience with Volkswagen is a definite 10/10 I would highly recommend anyone to come check it out and ask for Tyrell Lateef. I LOVE driving my new 2019 Tiguan.
If you are ever at Cowell Volkswagen for service, I highly recommend you ask for Jackson Lau. A professional and smooth service will be your overall experience, but on top of that Jackson will go the extra mile and ensure your problems and concerns are addressed in a timely manner. I was in on Friday and needed a shuttle as well as Eric gave me a call when it was time for pickup. Overall experience is applaudable.
Jacky Ku was an amazing person to deal with . I bought my tiguan because he was so professional and kind in dealing with me and my wife . A lot of dealers are very pushy , but not Mr. Ku .I would highly recommend anybody looking for a new ride to check out Cowell Volkswagen , and ask for Jacky :-) to help you pick your new car :-)
Jon Fishman from the Service Department is always a pleasure to work with. Every time me and my fiance bring our VW's in, we're always greeted with respect and the service we get is very professional. They take good care of our cars and we always enjoy coming into the dealership! Danny Chang is the Brand Specialist we bought from and he's also a pleasure to work with. He always makes time for us, gives us a hassle free experience when we take cars out for test drives, and he brings us through the sales process in detail.
When looking for a vehicle at Cowell Volkswagen, Tyrell was the salesman helping me find what I wanted. He knows all vehicles on the lot inside and out, even the pre-owned ones from different brands. Very friendly and knowledgeable staff. I got a great deal here and will be coming back when it’s time for a new car.
Leasing my new 2019 Jetta through Cowell Volkswagen was a smooth and seamless experience. For me, one of the most important aspect of a purchase is how efficient the process will be. It has to flow and be on the quicker side of the spectrum while being provided with all the key information I am looking for. The people at Cowell Volkswagen achieved just that. They also made me feel special and I truly felt like a valued customer. Thank you Cowell Volkswagen!
We were shopping for a reliable car for our growing family. Jacky helped us and went through all the VW lineup for us that fit our budget. We've always had a Japanese car but now we'll add VW into consideration. Will definitely be recommending friends and family here.
Very pleasant experience. New car, great deal, beautiful day. Will definitely recommend friends to buy cars here. Especially, Keeny is very helpful. Chatted a while with him, great guy.
Recently leased a new 2019 Jetta from here, was pleasantly surprised by the courtesy, and speed of the initial reception to the final delivery. All of the staff I dealt with were friendly, personable and helpful with the process. I want to thank Nick Yan, Jocelyn Kennedy and most of all Kenny Ho for the perfect delivery and explanation of my new cars features. Well done!
Had great help getting a brand new car, specifically good help from Kenny, Raymond and Jocelyn and learning the features and functionality. Good people all throughout the dealership, really helpful and nice.
I have had a great experience here at this Cowell VW location. After my purchase of my car, Kenny came up to me and gave me a very detailed explanation of how my car works. His explanation of the functions of the car was clear and concise. I was able to understand the capabilities of the car thanks to his help. Overall, the experience here at this location is top notch.
very nice experience with Nick and Kenny
Great shopping experience with Cowell at Richmond Volkswagen. The salesperson Jacky Ku was very knowledgeable, friendly and patient. Would definitely recommend this dealership!
Welcome to Cowell Volkswagen
If you are looking for a new Volkswagen or used car, then check out our inventory. We have a variety of new cars in stock like the City, Eos, Golf, Golf Wagon, GTI, Jetta, Jetta Wagon, New Beetle, New Beetle Convertible, Passat, Passat CC, Passat Wagon, Rabbit, Routan, Tiguan and the Touareg! If you don’t find the Volkswagen model you are looking for in the color you want, feel free to contact us and we will be happy to find it for you. If interested in pre-owned cars, make sure you check our used inventory. If you see a car you like, please contact us to make sure we still have it in stock, as our used inventory changes often. Come into your Vancouver Volkswagen dealer today to test drive a new Volkswagen. We would love to take you for a spin.
Volkswagen Dealer in Richmond, British Columbia
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(604) 273-3922
Call Now13611 Smallwood Place • Richmond, BC V6V 1W8
Get DirectionsToday's Hours:
Open Today! Sales: 9am-9pm
Open Today! Service: 7:30am-6pm
Open Today! Parts: 7:30am-6pm
